FREQUENTLY ASKED QUESTIONS

 
 

ORDER FAQ

+ How do I change or cancel my online order?

Once an order has been processed we do not normally accept cancellations or changes. If you have questions about your order, please contact us at hello@sweetvals.co.nz

+ How long will it take to receive my candy?

Sweet Val's candy is shipped via CourierPost. The average delivery time is 2-3 days. Because our beautiful products are perishable, shipments will only be sent out Monday - Friday. Your tracking number will be sent out to you via email, so you can follow your candies along every step of their journey.

+ Do you offer free shipping?

YES! We sure do! If you order over $100, we are happy to provide FREE shipping New Zealand wide. On all other orders, a flat shipping fee of $7 will be applied.

+ Do you ship to Australia / Internationally?

Sweet Val's can accommodate international shipping, but please reach out to our team to receive a shipping quote at hello@sweetvals.co.nz

+ What is the Sweet Val's return policy?

Because our candy is perishable, we cannot accept returns. We do want to ensure every customer loves their candy, so do reach out if you believe something is wrong with your order. Email orders@sweetvals.co.nz

 
 

CANDY FAQ

+ Where is your beautiful Candy made?

Sweet Val's is based in Queenstown, and our confectionery is manufactured by candy artisans from all over the world. Most of our candies come from high-end producers in Germany, Spain and Italy.

+ Can I send Sweet Val's candy as a gift?

Absolutely! This is what we were born to do. Candy makes people smile and is better when shared. Add a hand-written card at checkout to personalize your gift and send your special wishes.

+ Are your Pop The Bubbly Champagne Bears alcoholic?

While our Pop The Bubbly bears are made with real Moet & Chandon champagne, the alcohol is burnt off during the cooking process, so they are non-alcoholic. If you feel like making them boozy, there are several easy recipes on the world wide web if you search 'Drunken Gummy Bears'.

+ How long do Sweet Val's Gummies stay fresh?

Usually we don't need to test this because our candies are so delicious, they never last long! But actually, Sweet Val's candies’ shelf life is between 6 months and 1 year. To maximize the shelf life, we recommend that you properly store your candy in a cool, dry place. Make sure they are also stored away from direct heat or sunlight...Candy's worst enemies! (That and anyone with a sweet tooth).

+ Is Sweet Val's candy gluten free?

Yes! Every mix is gluten free, except The Red Remix, which comes in contact with wheat starch.

+ Do you have sugar-free candies?

We don’t have any sugar-free candies yet, but we hope to introduce some in the future.

 

CUSTOM ORDER FAQ

+ How can I customize your product for a wedding, corporate thank you gift, or other special event?

Please email hello@sweetvals.co.nz or fill out our Custom Orders form online. Someone from our SWEET AS team will assist you. Please note our minimum for custom orders is 100 units.

+ What is the lead time for custom orders?

Most custom orders require at least 2-3 weeks lead time.

+ Can you do a Candy Bar for a wedding or special event?

Yes! Definitely! Please drop a line to hello@sweetvals.co.nz and we can discuss your vision and make your sweet dreams come true. We have access to an even bigger variety of candies from all over the world.

+ Do you handle large or bulk orders?

If you've got a large or bulk order in mind, send us an email at hello@sweetvals.co.nz or fill out our Custom Orders form online. Someone from our SWEET AS team will assist you. We'll do our best to help!

 

OTHER FAQ

+ Is there a physical Sweet Val's location?

Not yet, but something is the works... so stay tuned! We would love to see you in Queenstown and let you sample our delicious candy in person.

+ What is your favourite candy?

So glad you asked... it's a bit like asking your mom to pick her favourite child. An impossible task. But if I was stranded on a desert island with just one of our candies, it would definitely be the Sour Strawberry Squares. Unbelievably more-ish.

+ Help! My question still hasn't been answered.

Oops! So sorry we haven't been able to answer your Q. Please send us an email hello@sweetvals.co.nz and one of our Sweet As team will respond within 24 hours.

+ Who do I contact for press and media inquiries?

For press and media inquiries, please contact hello@sweetvals.co.nz